1. Are your products are authentic?
We promise that all of our products are authentic. Our WM Dolls are made by Jinsan Factory, the authentic manufacturer.
2. What is TPE? What is Silicone?
Both materials are great and have a feel like real skin. TPE material have become more popular because it is easier to sculpt and sex doll sculptors have created really sexy and realistic models. Silicone is great, a little bit cleaner and can be heated for a longer period of time, so we offer heat systems for our silicone dolls.
3. What is the difference between the removable vagina and the built -in/fixed vagina?
The built-in or fixed vagina is exactly how it sounds. The vagina is built-in to the doll just like a real woman. The removable vagina is a sleeve or fleshlight-esque tube that you can insert and remove from the doll. The tube is held in place by the doll’s labia.
Which is better? Most of our customers prefer the built-in vagina as it provided the most realistic experience, however the removable vagina is easier to clean and replace. If you value complete realism you’ll want to get the built-in vagina, if you want something that is easy to pop-out and clean after use you should consider the removable vagina.
4. What is "standing foot"?
Most TPE dolls have an option called “standing foot”. It adds 3 screws that extend from the footplate through the sole of the feet. The screws are easily noticeable and are supposed act as hardpoint reinforcement so that standing weight doesn’t Squish, cut or otherwise damage the delicate skin. However, since the screws protrude from the skin, these areas are prone to severely localized skin tears.
It is not wholly recommended to let any doll just “free stand” on their own. This is because the feet are not designed to hold their own weight like a real human foot is. Dolls have a small plate and ankle joint. The rest is just covered into the TPE material which while very soft, it is also fragile and easily damaged. Socks and shoes may help reinforce the area but usually just hides the damage until she is undressed. Knees, hands, and elbow all share the similar trait of being easily damaged when supporting doll positions incorrectly.
In short, never rely on your doll standing and supporting their own weight. Always use some kind of support to distribute weight and stabilize. Alternatively, use a specialized doll/mannequin fixture or stand. I know it can take away from the fantasy you may have but it is the reality of the dolls currently (TPE or silicone).
All our dolls have a flexible and fully articulated skeleton that will allow you to use them in any position you ever imagined. All our dolls have been sculptured by experience sculptors and created to provide realistic sexual pleasure. Both TPE and silicone are waterproof.
You can customize your doll, select different body sizes, heads, breasts and body parts. Please have a look at the customization options in every product, and if you have any question contact our team by email, chat or phone and we will make sure that we help you customize your sex doll according to your desires.
5. What Methods of Payment are accepted?
For more information on our payment options, please visit our payment options page here.
6. How long will my doll take to arrive?
Usually, you may receive the package in 8-15 days from the date you place the order. This is an approximated time, exceptions may apply. Furthermore, a delay is likely to be much longer than usual during Chinese special holiday such as the Spring Festival, National Day, etc.
For more information on our shipping information, please visit our shipping&handing page here.
7. Where is my doll made and shipped?
All of our dolls are made in China and shipped from China.
8. How do you clean a sex doll?
Please visit this page to follow the instructions to care for your dolls.
9. What should I do if I want to customize my own sex doll?
We allow customization options. Please let us know if you are looking for some option that you can’t find in our site.
Select a doll that you like, and scroll down, in most of the dolls you’ll see customization options. For some dolls, we are listing the base price of 140cm, and we allow customers to upgrade to bigger bodies, which are more expensive too. If you find it difficult or confusing please let us know and we will help you customize.
We can also build your own doll. Send us an email with a picture and instructions, and we will evaluate your model and provide a proposal.
10. Can I get my money back if I'm not satisfied?
Customer service is extremely important to us. Unlike any other supplier, if there is any defect with your doll on receipt of your doll, contact us within 24 hours and we will either repair or replace the doll depending on the level of defect if the doll has not been used.
All of our dolls go through a strict quality control process to ensure that these cases are minimal, although they do happen from time to time.